Collapsible content

Frequently Asked Questions

❓ Frequently Asked Questions

Welcome to the B.O.S.S. FAQ page!

We’re a small family-owned business that takes pride in creating handmade, custom-designed pieces just for you — from personalized clothing to tumblers and keychains to jewelry, car decals, and resin art in every color and size you can imagine.

Have a question? We’ve got answers! 

🛍️ What kind of products do you offer?

We offer a wide range of handmade and custom items, including:

  • Tumblers & drinkware

  • Jewelry & keychains

  • Car decals & stickers

  • Resin art in all shapes and colors

  • Custom apparel (with any design, name, or logo)

If it can be personalized, we can probably do it!

🎨 Do you take custom orders?

Absolutely! Custom designs are our specialty.

Want a name, logo, favorite quote, or color theme? Just reach out via our Contact Us page or DM us on social media with your request — we’ll work with you to bring your idea to life.

🕒 How long does it take to process my order?

All our products are handmade with love, so processing times are typically:

  • 5–10 business days for most items

  • Larger or custom orders may take a bit longer

Need something urgently? Let us know and we’ll do our best to help!

🚚 Do you offer shipping?

Yes! We ship throughout the U.S. (and international by request).

Shipping rates and estimated delivery times will appear at checkout. Once your order is shipped, you’ll receive tracking info via email.

🔁 Can I return or exchange my order?

Because everything is custom and made-to-order, we do not offer returns or exchanges.

However, if there’s an issue with your order, please contact us immediately — we want to make sure you’re happy with your purchase.

💌 How can I contact you?

You can reach us via:

We usually respond within 1–2 business days.

🎁 Do you offer bulk or group orders?

Yes! We’re happy to create custom items for events like:

  • Weddings

  • Birthdays

  • Business branding

  • Team gifts

  • Holidays

Send us a message with the details and we’ll get you a quote!

🧡 Why shop with B.O.S.S.?

  • We’re a family-run business with a passion for creating

  • Every item is handmade, with attention to detail

  • We offer true customization — your name, your design, your way

  • When you buy from us, you support a dream — not a factory

Still have questions?
Feel free to Contact Us — we’re always happy to help!

Collapsible row

Featured collection